FAQ's

Where is my package? 

It can take up to 7 business days to ship from the time you ordered.   It could take a little longer depending if we are out of town for a show or have a new release.  Please be patient with us as we are working hard to get your orders out!   We are a small business that is run out of our home and we do not have employees or a shipping facility.   


Do I get a tracking number? 

Yes!  Once your package has been shipped, you should receive a tracking number in your email.  If you do not see one, check your spam. 


Do you offer insurance?

Yes!  If you are in the US, you will have to purchase it.  It's the very first item in our shop. 

If you are an international customer, you do not need to purchase insurance.  Insurance comes with every international order! 


What happens if my package is lost or stolen? 

Unfortunately this does happen from time to time.  If you purchased insurance, please email me and we can get started on filing a claim. 

The USPS will not help me if insurance was not purchased.   The best thing for you to do is contact your local post office with your tracking number.  Once your package leaves my hands, it's completely out of my control. 


Do you combine shipping?

Yes! If we catch it in time, we will definitely combine your order for you and refund the difference in shipping.  Sometimes we don't catch it, so emailing us would be the best way to insure we combine your order.  

It's also a lot easier if you email me to let me know you want to add something to your order before you make another purchase! 


Can you make me a custom pin?

I am always open to new ideas, but I can't make you 1 custom pin.  Generally you have to order 100 of the design you want, so if you are wanting a pin of your face, please make sure at least 99 other people want a pin of your face as well! 
With that being said, I don't normally take commissions like this, but I can point you in the right direction!